Our team is dedicated to delivering exceptional insurance solutions tailored to your needs. With diverse backgrounds and extensive training, we expertly navigate the complexities of insurance. As active community members, we pride ourselves on building lasting relationships, ensuring you feel supported and understood. Together, we aim to create a secure and prosperous future for our valued clients and neighbors.
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- English
- Chesterfield Office: (314) 275-8500
- Park Hills Office: (573) 431-4893
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- (855) 858-1141
Cristal Humphrey
Customer Service RepresentativeCristal has served as our account manager for the past three years, consistently delivering exceptional communication and client service. Her commitment to excellence enhances every client interaction. Outside of work, Cristal enjoys reading, rainy days, and spending time with her husband, Zachary, and their son, Jasper.
Erica Wichman
Sales Specialist - All LinesErica is a proud mother of three wild boys. I bring 15 years of experience from the healthcare field, where I developed a strong foundation in customer care. Now, I’m applying those skills in the insurance industry, helping clients navigate their coverage with confidence. I value clear communication, patience, and problem-solving — both at work and at home
Nicholas Agnew
Customer Service RepresentativeNic specializes in commercial & farm ranch insurance. He graduated from ITT Technical Institute in 2010 & has nearly 13 years of experience, working for Natalie & her father, William Bess. He is committed to finding the best options for clients & ensuring a smooth insurance process. He enjoys time with his wife Natasha, daughter Laina, & has a passion for computers and technology.
Sujoud Ali
Sales Specialist - All LinesSujoud has been our sales and life specialist with the agency for over a year. She is from Saint Louis & graduated from St. Louis University in 2019. With a background in the financial industry, she has a strong client-first mindset and prides herself on her resourcefulness & ability to create solutions quickly. She is fluent in English, Arabic and Spanish, and loves her Great Pyrenees named Gojo.
Theresa Buxton
Customer Service RepresentativeTheresa has over 35 years of experience working for Natalie’s father, Bill Bess, and is excited to continue her career with Natalie. She specializes in assisting customers with their insurance needs, ensuring a smooth process. A lifelong resident of St. Francois County, Theresa enjoys spending time with her husband Joe, sons Ryan and Dylan, and granddaughter Parker.
William Bess
Sales Specialist - All LinesBilly brings 42 years of trusted experience as an American Family insurance agent. Now retired from full-time service, he's still dedicated to helping clients protect their personal, farm and commercial interests. In his time off he enjoys his days on the farm and traveling with his wife Donna. Don't forget his seven grandkids that keep him busy!
Cristal Humphrey
Customer Service RepresentativeCristal has served as our account manager for the past three years, consistently delivering exceptional communication and client service. Her commitment to excellence enhances every client interaction. Outside of work, Cristal enjoys reading, rainy days, and spending time with her husband, Zachary, and their son, Jasper.
Erica Wichman
Sales Specialist - All LinesErica is a proud mother of three wild boys. I bring 15 years of experience from the healthcare field, where I developed a strong foundation in customer care. Now, I’m applying those skills in the insurance industry, helping clients navigate their coverage with confidence. I value clear communication, patience, and problem-solving — both at work and at home
Nicholas Agnew
Customer Service RepresentativeNic specializes in commercial & farm ranch insurance. He graduated from ITT Technical Institute in 2010 & has nearly 13 years of experience, working for Natalie & her father, William Bess. He is committed to finding the best options for clients & ensuring a smooth insurance process. He enjoys time with his wife Natasha, daughter Laina, & has a passion for computers and technology.
Sujoud Ali
Sales Specialist - All LinesSujoud has been our sales and life specialist with the agency for over a year. She is from Saint Louis & graduated from St. Louis University in 2019. With a background in the financial industry, she has a strong client-first mindset and prides herself on her resourcefulness & ability to create solutions quickly. She is fluent in English, Arabic and Spanish, and loves her Great Pyrenees named Gojo.
Theresa Buxton
Customer Service RepresentativeTheresa has over 35 years of experience working for Natalie’s father, Bill Bess, and is excited to continue her career with Natalie. She specializes in assisting customers with their insurance needs, ensuring a smooth process. A lifelong resident of St. Francois County, Theresa enjoys spending time with her husband Joe, sons Ryan and Dylan, and granddaughter Parker.
William Bess
Sales Specialist - All LinesBilly brings 42 years of trusted experience as an American Family insurance agent. Now retired from full-time service, he's still dedicated to helping clients protect their personal, farm and commercial interests. In his time off he enjoys his days on the farm and traveling with his wife Donna. Don't forget his seven grandkids that keep him busy!